Military Tips On Business Resiliency

Cloud Computing Wargames !!

By G C Network | January 22, 2009

Wikipedia  “A wargame is a game that represents a military operation.” “Military simulations, also known informally as war games, are simulations in which theories of warfare can be tested and refined…

President Barack Obama. A New Day for Cloud Computing !!

By G C Network | January 20, 2009

Yesterday, President Barack Obama’s transition team released a new video touting the benefits of cloud computing and government transparency. “Cloud computing, which allows consumers and institutions to access their files…

How the Government Tweets – An Update

By G C Network | January 19, 2009

Thanks goes out to Twitter_Tips for a link to Government agencies on Twitter: a few comprehensive sites posted by lindyjb which includes the following: The Government’s A-Twitter: A Comprehensive List…

How the Government Tweets

By G C Network | January 16, 2009

Last September in “Ambient Awareness. The cloud killer app? ” and ” The Cloud Wins in Minneapolis at the RNC! “, I wrote about how the cloud infrastructure and microblogging…

Bob Gourley on Cloud Computing and NetCentric Operations

By G C Network | January 15, 2009

Bob Gourley, Crucial Point CTO and former DIA CTO, just posted  Cloud Computing and Net Centric Operations on his website CTOvision . In it he outlines how the OSD and ASD NII…

Obama Administration CTO Top Suggestions

By G C Network | January 14, 2009

Check out the top vote getters for suggestions to the nations’s first CTO! #5 with 5,835 votes Open Government Data (APIs, XML, RSS) We can unleash a wave of civic…

2009 Cloud Computing Events

By G C Network | January 13, 2009

2009 is off to a fast start with the following events on the horizon! February 2009 – “Bi-Annual On-line Government Cloud Computing Survey”, On-line February 3, 2009 – Open Group…

World Summit of Cloud Computing Virtual Site

By G C Network | January 12, 2009

The Israeli Association of Grid Technologies (IGT) has made its recent IGT 2008 World Summit of Cloud Computing available on-line. Speakers include: Day 1: Stevie Clifton, Co-Founder & CTO Animoto…

1105 Government Information Group does Cloud Computing

By G C Network | January 9, 2009

Mark your calendars for April 29, 2009 ! 1105 Government Information Group has announced that there will be a Cloud Computing Conference at the Ronald Reagan Building in Washington, DC.…

Sun Acquires Q-Layer

By G C Network | January 8, 2009

Yesterday, Sun Microsystems announced their acquisition of Q-layer. This Belgium based company automates the deployment and management of both public and private clouds. In the press release, David Douglas, SUN’s…

Photo credit: Shutterstock

A steel bar is resistant to stress and is capable of maintaining its form while bearing large loads. While steel is also known as one of the world’s strongest metal’s (Titanium, Tungsten and Iconel round out the top four) , it is also susceptible to shearing and completely breaking. A rubber brick, on the other hand, will bend easily under even small loads, but it’s extremely difficult to snap or break. Moreover, once the load is removed from the rubber, its flexibility returns it to its original form. This is how the rubber brick displays resiliency.

Business resiliency enables organizations that have suffered a damaging incident to bounce back to their former form. This is especially important for small and medium sized businesses because according to Tim Francis, enterprise leader for cyber insurance for Travelers, 60% of all cyberattacks in 2014 struck small to medium-sized businesses.  If you think company strength will protect you from this type of adverse incident, you are mistaken. Since salary and benefits for the workforce represents one of the largest expenses for a company, the “Revenue per employee” ratio is often used by investor as a measure of company strength. This ratio is most useful when comparing companies within the same industry. Using this ratio, the following companies were fairly strong before they were attacked but they didn’t have the resiliency to bounce back afterwards:

  • Code Spaces (Annual Revenue $2.4M, Employees: 12, Revenue/Employees: $200,000)  was cited by SC Magazine as one of nearly 60% of small businesses that fail within six months of being hacked. The company was accessed through via its Amazon Elastic Compute Cloud control panel. The attackers attempted to extort the business by claiming a “large fee” would resolve data loss issues. Code Spaces was unable to continue operations as it acknowledged that the company had suffered debilitating damages to both its finances and reputation.
  • In 2011 Distributed.it (Annual Revenue: $691,092, Employees: 2, Revenue/Employees $230,364)  had secured 10% of the market for Australian domain names, held multiple international domain accreditations and had 30,000 hosting clients through 3,000 active resellers. Later that year the business suffered a severe cyberattack when attackers targeted and destroyed servers inside Distribute.IT’s network, including back-ups, then locked the IT team out, meaning the only way to get control was to ‘pull the plug’ at the datacenter

By way of comparison, in 2015 the revenue per employee ratios for IBM and Panasonic were $244,447 and $275,839 respectively.  So how should a company build up resilience against a cyberattack?

Years of conflict have taught the military how to build resiliency and researchers with the National Center for Post Traumatic Stress Disorder (PTSD) have actually developed a scale to rate psychological traits that promote resilience.   Called the Response to Stressful Experiences Scale (RSES), the measurement has been tested in more than 1,000 active-duty military personnel and identifies six factors that are key to psychological resilience:

  • Positive outlook
  • Active coping
  • Self-confidence
  • Learning and making meaning
  • Acceptance of limits
  • Spirituality

With this as guidance, business leaders can take the following steps towards building cyber resiliency within your organization:

  • Build a positive outlook by educating senior management on the cyber threat and the practical steps that can be taken to prevent economic and reputational losses;
  • Actively cope with the threat through an active cybersecurity defense team with the responsibility to protect corporate assets;
  • Build self-confidence by periodically testing your cyber defense and business continuity processes;
  • Establish a continuous learning environment through regular and relevant training events for the entire staff;
  • Understand your limits and manage cyber risks that can’t be eliminated; and
  • Believe in your team

In addition to these worthwhile leadership activities, more pragmatic steps should include:

With any luck, these steps will not only make your company more resilient, but it may also help you prevent the debilitating effect of a cyberattack.

This post was brought to you by IBM Global Technology Services. For more content like this, visit Point B and Beyond.

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