Military Tips On Business Resiliency

DISA Chief Technologist States Plan for Cloud

By G C Network | September 23, 2008

In an interview reported on in this month’s Military Information Technology magazine, David Mihelcic, DISA Chief Technology Officer, has laid out his goal for the agency’s cloud computing initiative. As…

Google, GeoEye, Twitter. What a Combination!

By G C Network | September 23, 2008

On September 9th, Bob Lozano posted his kudos to GeoEye for a successful launch of GeoEye-1. (Hey Bob! Where’s that post on your “cloud failure” last week?) According to their…

RightScale goes Transcloud

By G C Network | September 22, 2008

Over the weekend, Maureen O’Gara of SYS-CON media reported that RightScale is now offering a “first in industry” capability to provide application management across multiple cloud infrastructures. It now offers…

A Bill to Outlaw Cloud Computing…..

By G C Network | September 19, 2008

… is what we may see if we don’t educate our lawmakers now! That seemed to be one of the main point at last week’s Google workshop in DC. Berin…

NCOIC and Cloud Computing

By G C Network | September 18, 2008

Yesterday the Network Centric Operations Industry Consortium (NCOIC) had a very good session on cloud computing during their plenary session in Falls Church, VA. Led by NCOIC’s Bob Marcus, speakers…

Military Information Technology Cloud Computing Collaboration

By G C Network | September 17, 2008

Today, we’re happy to announce what we believe to be an industry first. “Military Information Technology Magazine“, as the publication of record for the defense information technology community, is collaborating…

Is 99.999% reliability good enough?

By G C Network | September 16, 2008

According to Reuven Cohen in his recent post, Cloud Failure: The Myth of Nines , the whole concept of reliability may be meaningless. “In the case of a physical failure…

You Probably Use Cloud Computing Already.

By G C Network | September 15, 2008

56% of internet users use webmail services such as Hotmail, Gmail, or Yahoo! Mail. 34% store personal photos online. 29% use online applications such as Google Documents or Adobe Photoshop…

20 Real-Life Challenges of Cloud Computing

By G C Network | September 12, 2008

Nikita Ivanov of GridGain offers some excellent insight into the nuts and bolts of getting the cloud to work. Definitely worth a read. To summarize: Most likely you do NOT…

3Tera Announces Global Cloud Services

By G C Network | September 11, 2008

Last week, 3Tera has announced the availability of global cloud services, based on their AppLogic grid operating system. 3Tera is currently running data centers in seven countries (United States, Japan,…

Photo credit: Shutterstock

A steel bar is resistant to stress and is capable of maintaining its form while bearing large loads. While steel is also known as one of the world’s strongest metal’s (Titanium, Tungsten and Iconel round out the top four) , it is also susceptible to shearing and completely breaking. A rubber brick, on the other hand, will bend easily under even small loads, but it’s extremely difficult to snap or break. Moreover, once the load is removed from the rubber, its flexibility returns it to its original form. This is how the rubber brick displays resiliency.

Business resiliency enables organizations that have suffered a damaging incident to bounce back to their former form. This is especially important for small and medium sized businesses because according to Tim Francis, enterprise leader for cyber insurance for Travelers, 60% of all cyberattacks in 2014 struck small to medium-sized businesses.  If you think company strength will protect you from this type of adverse incident, you are mistaken. Since salary and benefits for the workforce represents one of the largest expenses for a company, the “Revenue per employee” ratio is often used by investor as a measure of company strength. This ratio is most useful when comparing companies within the same industry. Using this ratio, the following companies were fairly strong before they were attacked but they didn’t have the resiliency to bounce back afterwards:

  • Code Spaces (Annual Revenue $2.4M, Employees: 12, Revenue/Employees: $200,000)  was cited by SC Magazine as one of nearly 60% of small businesses that fail within six months of being hacked. The company was accessed through via its Amazon Elastic Compute Cloud control panel. The attackers attempted to extort the business by claiming a “large fee” would resolve data loss issues. Code Spaces was unable to continue operations as it acknowledged that the company had suffered debilitating damages to both its finances and reputation.
  • In 2011 Distributed.it (Annual Revenue: $691,092, Employees: 2, Revenue/Employees $230,364)  had secured 10% of the market for Australian domain names, held multiple international domain accreditations and had 30,000 hosting clients through 3,000 active resellers. Later that year the business suffered a severe cyberattack when attackers targeted and destroyed servers inside Distribute.IT’s network, including back-ups, then locked the IT team out, meaning the only way to get control was to ‘pull the plug’ at the datacenter

By way of comparison, in 2015 the revenue per employee ratios for IBM and Panasonic were $244,447 and $275,839 respectively.  So how should a company build up resilience against a cyberattack?

Years of conflict have taught the military how to build resiliency and researchers with the National Center for Post Traumatic Stress Disorder (PTSD) have actually developed a scale to rate psychological traits that promote resilience.   Called the Response to Stressful Experiences Scale (RSES), the measurement has been tested in more than 1,000 active-duty military personnel and identifies six factors that are key to psychological resilience:

  • Positive outlook
  • Active coping
  • Self-confidence
  • Learning and making meaning
  • Acceptance of limits
  • Spirituality

With this as guidance, business leaders can take the following steps towards building cyber resiliency within your organization:

  • Build a positive outlook by educating senior management on the cyber threat and the practical steps that can be taken to prevent economic and reputational losses;
  • Actively cope with the threat through an active cybersecurity defense team with the responsibility to protect corporate assets;
  • Build self-confidence by periodically testing your cyber defense and business continuity processes;
  • Establish a continuous learning environment through regular and relevant training events for the entire staff;
  • Understand your limits and manage cyber risks that can’t be eliminated; and
  • Believe in your team

In addition to these worthwhile leadership activities, more pragmatic steps should include:

With any luck, these steps will not only make your company more resilient, but it may also help you prevent the debilitating effect of a cyberattack.

This post was brought to you by IBM Global Technology Services. For more content like this, visit Point B and Beyond.

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