Military Tips On Business Resiliency

Operation Golden Phoenix

By G C Network | July 22, 2008

This week, Dataline is participating in Operation Golden Phoenix. Operation Golden Phoenix is a four-day multi-agency collaborative training event designed to assist federal, state and local agencies with large and…

DISA Reaches out to Industry on Cloud Computing

By G C Network | July 21, 2008

In an interview with Computerworld , published in the New York Times, John Garing expanded on his goals for the DISA cloud computing initiative. Garing said that, “… he and…

Cloud Computing is $160B Market

By G C Network | July 18, 2008

According to the Financial Post, a Merrill Lynch Note estimates that cloud computing could be a $160B market by 2011. The companies that they see in the marketplace are shown…

SOA-R Educational Series: What is Cloud Computing

By G C Network | July 18, 2008

On July 16th, SOA-R held it’s first of six educational sessions on cloud computing for national security missions. Presenters during this first event were: Steven L Armentrout, PhDPresident & CEOParabon…

Gartner: Cloud Computing Fraught with Security Risks

By G C Network | July 17, 2008

Cloud computing is fraught with security risks, according to analyst firm Gartner. Smart customers will ask tough questions, and consider getting a security assessment from a neutral third party before…

The Definition of “Net-centric”

By G C Network | July 16, 2008

Last week, the Google Cloud Computing Group debated the definition of net-centric. The key thought was that net-centric was nothing more than internet-centric or basically “online” and therefore it really…

Cloud Computing Journal Launched

By G C Network | July 15, 2008

“The world’s first journal devoted to the delivery of massively scalable IT resources as a service using Internet technologies has been launched by SYS-CON Media. The all-new “Cloud Computing Journal”…

SOA-R First Session Presentations Announced

By G C Network | July 14, 2008

The presentations for the first session of the SOA-R Educational Series sesion have just been announced: Steven L Armentrout, PhDPresident & CEOParabon Grids, Clouds and Computation: Getting to Ground Truth…

Cloud Storage as a Service

By G C Network | July 14, 2008

In SAN vs cloud storage – a gray or silver lining? , Joseph Hunkins review last December’s observations of cloud storage by Chris Mellor of Techworld: “Google does not use…

Google: Model for the Systems Architecture of the Future

By G C Network | July 14, 2008

In December of 2005, Prof. Paul A. Strassmann of George Mason University, provided an excellent outline for cloud computing success in a netcentric environment: Network-Centric Requirements (2010)• Downtime ( 1…

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A steel bar is resistant to stress and is capable of maintaining its form while bearing large loads. While steel is also known as one of the world’s strongest metal’s (Titanium, Tungsten and Iconel round out the top four) , it is also susceptible to shearing and completely breaking. A rubber brick, on the other hand, will bend easily under even small loads, but it’s extremely difficult to snap or break. Moreover, once the load is removed from the rubber, its flexibility returns it to its original form. This is how the rubber brick displays resiliency.

Business resiliency enables organizations that have suffered a damaging incident to bounce back to their former form. This is especially important for small and medium sized businesses because according to Tim Francis, enterprise leader for cyber insurance for Travelers, 60% of all cyberattacks in 2014 struck small to medium-sized businesses.  If you think company strength will protect you from this type of adverse incident, you are mistaken. Since salary and benefits for the workforce represents one of the largest expenses for a company, the “Revenue per employee” ratio is often used by investor as a measure of company strength. This ratio is most useful when comparing companies within the same industry. Using this ratio, the following companies were fairly strong before they were attacked but they didn’t have the resiliency to bounce back afterwards:

  • Code Spaces (Annual Revenue $2.4M, Employees: 12, Revenue/Employees: $200,000)  was cited by SC Magazine as one of nearly 60% of small businesses that fail within six months of being hacked. The company was accessed through via its Amazon Elastic Compute Cloud control panel. The attackers attempted to extort the business by claiming a “large fee” would resolve data loss issues. Code Spaces was unable to continue operations as it acknowledged that the company had suffered debilitating damages to both its finances and reputation.
  • In 2011 Distributed.it (Annual Revenue: $691,092, Employees: 2, Revenue/Employees $230,364)  had secured 10% of the market for Australian domain names, held multiple international domain accreditations and had 30,000 hosting clients through 3,000 active resellers. Later that year the business suffered a severe cyberattack when attackers targeted and destroyed servers inside Distribute.IT’s network, including back-ups, then locked the IT team out, meaning the only way to get control was to ‘pull the plug’ at the datacenter

By way of comparison, in 2015 the revenue per employee ratios for IBM and Panasonic were $244,447 and $275,839 respectively.  So how should a company build up resilience against a cyberattack?

Years of conflict have taught the military how to build resiliency and researchers with the National Center for Post Traumatic Stress Disorder (PTSD) have actually developed a scale to rate psychological traits that promote resilience.   Called the Response to Stressful Experiences Scale (RSES), the measurement has been tested in more than 1,000 active-duty military personnel and identifies six factors that are key to psychological resilience:

  • Positive outlook
  • Active coping
  • Self-confidence
  • Learning and making meaning
  • Acceptance of limits
  • Spirituality

With this as guidance, business leaders can take the following steps towards building cyber resiliency within your organization:

  • Build a positive outlook by educating senior management on the cyber threat and the practical steps that can be taken to prevent economic and reputational losses;
  • Actively cope with the threat through an active cybersecurity defense team with the responsibility to protect corporate assets;
  • Build self-confidence by periodically testing your cyber defense and business continuity processes;
  • Establish a continuous learning environment through regular and relevant training events for the entire staff;
  • Understand your limits and manage cyber risks that can’t be eliminated; and
  • Believe in your team

In addition to these worthwhile leadership activities, more pragmatic steps should include:

With any luck, these steps will not only make your company more resilient, but it may also help you prevent the debilitating effect of a cyberattack.

This post was brought to you by IBM Global Technology Services. For more content like this, visit Point B and Beyond.

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