Transformation Frameworks

Microsoft vs Google in Cloud Computing

By G C Network | May 22, 2008

Many took note of the Randall Stross essay in the New York Times last weekend. In it he succintly described why Microsoft is failing in it’s attempt to bridge the…

IBM at Forrester IT Forum

By G C Network | May 22, 2008

At the Forrester IT Forum yesterday in Las Vegas, Rick Lechner, VP Enterprise Systems at IBM, made the following comments The changing face of globalization (transformation from exporting to multi-nationals…

HP & EDS

By G C Network | May 21, 2008

In an interesting take on his Enterprise Architecture blog, Chris Pearson sees the HP acquisition of EDS as a ploy by HP to remain relevant in a cloud computing world.…

The Library of National Intelligence (LNI) – A Possible Cloud Application

By G C Network | May 20, 2008

In the MAZZ-INT Blog a couple of weeks ago, Joe Mazzafro artile on “Intelliigence and the Concept of Customer” stated that a “realistic business model for the IC to assume…

Net-Centric Enterprise Services – An Update

By G C Network | May 19, 2008

Net-Centric Enterprise Services (NCES) is about to enter the initial operational test and evaluation phase. NCES are a set of capabilities that support network-centric warfare operations and information sharing. It…

Microsoft Renews Yahoo Bid

By G C Network | May 19, 2008

Microsoft renews Yahoo bid and is now offering to buy a piece of Yahoo. I believe this is just the opening of the second round. Follow me at https://Twitter.com/Kevin_Jackson

Cloud Computing Risk

By G C Network | May 18, 2008

CIO.com reviewed the top three concerns that the IT executives have regarding the adoption of cloud computing – security, latency, and SLA. These concerns seem similar to those previously assigned…

Grid vs. Cloud – May 17, 2008

By G C Network | May 18, 2008

From Geva Perry’s April 25th blog Cloud Computing overtaking the term Grid Computing With the term “cloud computing” rapidly being hyped everywhere, I did this little exercise on Google Trends…

Blogsphere Clouds – May 16, 2008

By G C Network | May 18, 2008

The cloud is billowing in the blogsphere !! Virtual Computing in the Cloud — How a Universal Dialtone Will …Virtual Cloud Computing represents the next wave of virtualization and offers…

Gartner on Cloud Computing / Yahoo vs. Icahn- May 15, 2008

By G C Network | May 18, 2008

Gartner thinks that cloud computing may be the next big thing: By 2012, 80 percent of Fortune 1000 enterprises will pay for some cloud computing service and 30 percent of…

Digital transformation necessitates changes in an organization’s operational processes. According to Harvard, a focus on operations can lead to business process optimization and entirely new revenue streams. Three common routes for this are the following:     

  • Robotic process automation (RPA) which uses artificial intelligence to automate routine activities     
  • Remote worker enablement that uses workspace virtualization and advanced visualization technologies     
  • Performance management decision making based on real-time data that delivers deeper insights into customers, products, and operational regions 

An important component of operational change is gaining a better understanding of your end customer. By observing and recording the digital footprint of consumers, information can be accumulated on customers, processes, organizations, and devices.

Since customers and businesses are increasingly active and identifiable online, organizations can operationally leverage digital marketing tools to personalize their product and service promotions, with the goal of increasing customer loyalty.

Digitize Products and Services  

Organizations today increasingly realize they can no longer focus on just selling products; they need to sell an experience.

Advanced digital technology, powered by a Social, Mobile, Analytics and Cloud (SMAC Stack) that is informed by sensors, can improve business processes in several ways.

For example, big data analytics can help inbound logistics run more smoothly by tracking product movements; the cloud can be used to create uniform business processing platforms; and mobile platforms can enable employees to perform their work anytime, anywhere, on any device.

With value chains increasingly integrated among businesses, organizations can become part of a larger ecosystem, enabling them to offer end-to-end services to their customers.

Organizations can either shape and orchestrate an ecosystem themselves and provide a significant number of products and services, or focus on a niche service that adds value to the customer experience and becomes part of an already existing ecosystem. 

Collaboration Is Key

Digital collaboration today stretches beyond the borders of the organization, with communities co-creating products or services, and customers providing opinions and suggestions for product improvements through online forums.

Organizations operate with a familiar legacy perspective of customers, processes, metrics, business models, and technology, believing that it remains the solution to digital relevance. Individual groups recognize the strength in collaboration as their research, work, and shared insights contribute to new strategic road maps that plan for digital transformation ownership, efforts, and investments.

A dedicated digital transformation team forms to guide strategy and operations based on business and customer-centric goals. The new infrastructure of the organization takes shape as roles, expertise, models, processes, and systems to support transformation are solidified.

According to the research, understanding the six stages of digital transformation maturity will lead to the following business benefits:    

  • Customization of the maturity model to inform specific road map development     
  • Peer company benchmarking     
  • Executive alignment and buy-in     
  • Bolster sense of urgency     
  • Future marketing trend insights     
  • Prioritize digital transformation initiatives     
  • Set a new vision, course, and platform for leadership     
  • Develop new models, processes, and a purpose for technology and the future of work 

Organizations should adopt and use one of the many digital transformation frameworks to manage the process of creating a digital business strategy.

Read more about digital transformation and transformation frameworks: grab a copy of my new book, Click to Transform

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